FAQs

Why Vintage?

We believe at Red & Blue HQ that fashion needn't cost the Earth. Our founder Alex noticed that not only is all fast fashion very 'same-y' but he learned about the impact it has on our planet. Soon after rejecting fast fashion for himself he founded Red & Blue Umbrella Vintage.

Where do you find vintage pieces?

We travel far and wide to carefully curate our vintage collections. For those looking to start thrifting, we suggest charity shops and local markets.

What are the payment options?

We accept Debit Card payments from Visa and Mastercard and Credit Cards such as  American Express, Discover, JCB, Diners and Union Pay. We also accept PayPal payments.

Do you sell gift vouchers?

We sell gift vouchers, if you do not see them listed on the website please just contact us via our contact page or on social media and we will arrange one for you right away.

What is your return policy?

We can offer you a full refund if you contact us within 14 days of your purchase. Once you have returned the item in the condition that you received it in, which you have another 14 days to do, we will refund you right away.

What are your shipping options?

Your item will be dispatched with free postage and packaging Royal Mail 2nd class.

My parcel hasn't arrived yet - what should I do?

Please contact us via our contact page or on our social media pages if your item hasn't arrived within 3-5 working days.

What condition will vintage clothing be in?

We work tirelessly to curate excellent quality vintage collections. Please keep in mind that these items are pre-loved and may have tiny flaws and imperfections that make them beautiful just like us! We will always list any imperfections in the item description. We may repair some pieces if we fall in love with them as long as it wouldn't be detrimental to the appearance of the overall garment, all pieces are cleaned and steamed before shipping.

Do you have a sizing guide?

Vintage sizes can vary from country to country and when the item was made, if you are at all unsure about our sizing guidance in an item description please don't hesitate to contact us.

How to care for vintage clothing?

Please store your vintage clothing out of direct sunlight, as this can fade colour and prints. A humid atmosphere or damp can be very damaging and cause mould in clothing. Please check clothing labels for how to wash garments and if in doubt contact us.